Re: Just One More Small Change
78/100“I'd be happy to accommodate this additional revision. I've attached an updated timeline and cost estimate reflecting the 23 'small changes' we've incorporated since the original brief.”
Per My Previous Email
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Clients
Navigate the delicate art of client communication when briefs change daily, payments vanish, and scope creep becomes an extreme sport. These templates help you maintain professionalism while subtly reminding clients that your patience has limits.
Example Emails
Invoice #3847 - Friendly Quarterly Reminder
72/100“I trust you've been well! I'm reaching out regarding the above invoice, which has now matured like a fine wine over the past 90 days.”
Passive Aggressive
Re: Can You Make It Pop More?
55/100“Absolutely! To ensure alignment, could you clarify what 'pop' means in this context? I've attached 47 interpretations for your review.”
Concerned
Regarding Our Agreed Timeline
89/100“Per the signed contract (attached for convenience), the delivery date was May 15. Today is July 3. I wanted to check if there's a timezone discrepancy I'm not aware of.”
Corporate Assassin
Frequently Asked Questions
How do I follow up on an unpaid invoice without being rude?
Use a tone level 3-4 email that references the invoice number, original due date, and your continued availability - while subtly noting the passage of time.
What's the best way to handle scope creep?
A 'Per My Previous Email' tone works best. Reference the original brief, note the number of revisions, and attach the change order form.
How do I tell a client their feedback makes no sense?
Try the 'Concerned' tone level. Ask clarifying questions that gently reveal the contradictions in their requests.